F.A.Q

How do I calculate shipping cost?

For new orders shipping cost can only be determined upon checkout. (This excludes standard shipping within the U.S)


When will I receive my case?

We ship via United States Postal Service standard shipping, which takes 2-9 business days; faster shipping can be chosen during checkout at the expense of the customer.


My order has shipped, but my USPS tracking number doesn't show any information.

Please allow 1-2 days after your order has shipped for updated tracking information to appear.


How long does it take for Customer Service to respond to my email?

Please allow Customer Service 1-2 business days to respond to your email.


How do I exchange my case?

Please follow the link below and complete the form in its entirety. All required information is identified with an asterisk. Proof of purchase or Trident Case order number is required.

Trident Case RMA Form

 

What do I return if my case is broken or defective?

Once you have received an RMA #, you are required to ship back the entire case (both silicone and hardened polycarbonate) in order to have it replaced or a refund issued.


My holster broke. What do I do?

Please email cs@tridentcase.com with the case type, the device it's for, and your shipping address. We will send out your replacement holster once we receive your email. 


I would like a refund, how can I get one?

Refunds can only be requested if the product was purchased directly from our website, and can only be issued within the first 30 days after receiving the product.


How much store credit will I receive?

Store credit will be issued for the amount paid for the case not the value of the case.


I've been issued store credit, how do I use this?

You can access your store credit by logging into our website. Once logged in a store credit code will display under my account info. To use it, simply place your order and key in the store credit code in the promo code box.


How can I get a return label?

Return labels are only made for customers who purchase directly from our website. We encourage customers who purchased elsewhere to ship their damaged/defective cases to us via USPS standard shipping in a small envelope so as to minimize expenses.


Can I pre-order an item?

At this point in time we don’t take any pre-orders.


Can I place an order over the phone?

Orders cannot be made over the phone; you must log on to www.tridentcase.com to place an order.


I don't see my case on the website, why is that?

If you purchased a case and do not see it on our website, email cs@tridentcase.com to inquire if we'll be offering the case in the future or if the case has been discontinued. 


Do European consumer rights apply on purchases made on your website?

You have the same EU-wide consumer rights as in your own EU country, including a 2-year guarantee. Please visit the following website for more information: http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm.


What is the LanyardLoop?

Some Trident Cases come with a LanyardLoop that may be used for charm attachments, the case itself does not come with the actual lanyard.


Are the cases for the Samsung Galaxy Note compatible with the Note 2?

All cases for the Galaxy Note are not compatible with the Galaxy Note 2.


What Samsung Galaxy S 2 case is right for my phone?

The names vary according to which service provider you may have.

Sprint: Epic Touch 4G

T-Mobile: T989

AT&T: GT-i9100/SGH-i777


Do you sell replacement screen protectors?

We do not sell replacement screen protectors on our website. If you received a defective screen protector with your case, please email cs@tridentcase.com. In your email please provide what case you have, what phone it's for, and your shipping address.


Ok, I've received my (built-in) replacement screen protector but how do I put it on?

Please view our installation video: http://www.youtube.com/watch?v=l9kiqh53PFk. The video shows an iPhone 4, but the principles are the same. If you have any additional questions or concerns, please email cs@tridentcase.com.


How do I apply a self-applicable screen protector?

Please view our installation video: http://www.youtube.com/watch?v=Zlpe_cnvyIs. The video shows an iPhone 4 but the principles are the same. If you have any additional questions or concerns, please email cs@tridentcase.com.


Can I buy a mySkin for my Kraken A.M.S.?

mySkins are strictly for the Aegis series, and cannot be used along with an exoskeleton to build a Kraken A.M.S. An A.M.S. compatible Perseus case can be purchased along with a Kraken A.M.S. Exoskeleton to build your own case. Or you can build your own Kraken A.M.S. case here: Build your own Case.


What does the Kraken A.M.S. consist of?

Kraken A.M.S. is composed of a shock-absorbing inner silicone sleeve (Perseus A.M.S.) and a hardened polycarbonate outer shell (Kraken A.M.S. Exoskeleton).


I would like to purchase different colored mySkins for my case.

We offer different colored mySkins for our Aegis cases. If you do not see mySkins offered for your case, email cs@tridentcase.com to inquire if we will be offering mySkins for your case.


I already have an extended battery for my phone and I am looking for a case.

Our Electra Series (offered for select phones) will come as a bundled package with both an extended battery and protective case. No parts of this case are sold separately, so if you purchase this case you will receive both the extended battery and case.